Engage, Empower and Transform
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HealthCare Service Excellence Conference
Patient Experience Thought Leadership
Our 17th Annual Conference will be held at the Hilton Long Beach in Long Beach, CA on February 6, 7, and 8, 2017. The National Symposium for HCAHPS Sustainability is on Feb 6. Visit www.healthcareserviceexcellence.com for more details.
CLS Research
Employee Engagement in the Continuing and Long Term Care Sectors
Recent studies by both Watson Wyatt and Gallup showed that employee engagement is a leading indicator of performance. These and other studies independently conclude that companies that actively manage engagement can expect to significantly improve their financial performance and resident satisfaction, and reduce their employee turnover. This document presents a five-step plan to improve employee engagement outcomes.
Read More (download the White Paper pdf 109 kb)
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