Engage, Empower and Transform



Save the Date

2013 Conference

HealthCare Service Excellence Conference

Patient Experience Thought Leadership

Our 17th Annual Conference will be held at the Hilton Long Beach in Long Beach, CA on February 6, 7, and 8, 2017. The National Symposium for HCAHPS Sustainability is on Feb 6. Visit www.healthcareserviceexcellence.com for more details.

CLS Research

Employee Engagement in the Continuing and Long Term Care Sectors


Recent studies by both Watson Wyatt and Gallup showed that employee engagement is a leading indicator of performance. These and other studies independently conclude that companies that actively manage engagement can expect to significantly improve their financial performance and resident satisfaction, and reduce their employee turnover. This document presents a five-step plan to improve employee engagement outcomes.

Read More (download the White Paper pdf 109 kb)





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