The CLS Continuing Care Team

Meet our team.

 

Save the Date

2013 Conference

HealthCare Service Excellence Conference

Patient Experience Thought Leadership

Our 17th Annual Conference will be held at the Hilton Long Beach in Long Beach, CA on February 6, 7, and 8, 2017. The National Symposium for HCAHPS Sustainability is on Feb 6. Visit www.healthcareserviceexcellence.com for more details.

Our Team

Michele Weston, CSP Implementation Specialist, Custom Learning Systems Michele is known as “The Attitude Adjuster” because she has written several books and training resources on the topic, including the best-selling book Attitude: The Choice is Yours and the award-winning training video Bad Apples: How to Deal with Difficult Attitudes. Michele founded Inspiring Solutions in 1991 and is located in Des Moines, IA. Each year, she inspires the attitudes and actions of thousands of people throughout the United States with a variety of customized learning processes. She is a sought-after speaker at numerous state and national professional organizations. She has provided leadership for the National Speakers Association and the American Society for Training & Development. As an organizational development specialist, she has the unique ability to challenge the minds and touch the hearts of people at any level within a company, from the board of directors to the front-line staff.
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Brian Lee, CSP

Founder and Chief Executive Officer

One of North American's leading experts in the field of world-class Patient Satisfaction, and Employee Retention, Brian is a sought-after presenter in the healthcare industry (having presented in all 50 states of the US, 10 Canadian provinces).

His publications include Keep Your Nurses for Life, Satisfaction Guaranteed, How to Satisfy Every Customer, Every Time. In addition, he as published more than 60 audio and video training programs, including "Essential Processes to Become the Healthcare Employer of Choice".

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Clint Maun, CSP

President & Senior Partner, Maun-Lemke

Clint Maun is nationally recognized for his innovative expertise in healthcare consulting, speaking and research. He is one of a select few to receive the CSP designation of distinction, Certified Speaking Professional, from the National Speakers Association.

As co-founder of Maun-Lemke Speaking and Consulting, LLC, Clint has over 40 years experience in healthcare operations, management, leadership, quality enhancement and self-development programs. Clint’s acclaimed leadership process has been successfully implemented in small and multi-facility businesses nationwide. His visions, ideas, techniques and innovative solutions are currently at work in thousands of organizations throughout the country.

Since 1984, Clint has concentrated on “changing the results of healthcare” and improving the “people business” of our profession. He consults and speaks on a diverse range of critical challenges facing healthcare, from revenue and marketing strategies to service excellence, as well as optimizing employee effectiveness. Clint’s strength is optimizing organizational effectiveness with programs targeted to the 3 "C’s" of healthcare: Customers, Co-workers and Collaboration.

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Dan Gray

President, Continuum Development Services

Dan Gray began his consulting practice in 1988 to provide senior services organizations with operational auditing, direct management services, and development of community-based services. In 2002, Mr. Gray established Continuum Development Services (CDS) and has worked with more than 100 providers across the country. He regularly provides his expertise on projects with the industry's leading accounting firms and is a past Board member of two of the largest provider associations serving seniors: American Association of Homes and Services for the Aged (AAHSA) and Catholic Health Association. He is a frequent speaker at industry conventions and forums such as AAHSA, Ziegler, and National Pace Association conferences.

In his long experience in the industry, he has conducted 100+ operating reviews, achieved turnaround of two retirement communities and a large nursing home, and provided technical experience to health systems and long-term care organizations to develop PACE (Program for All Inclusive Care for the Elderly) and Lifecare-at-Home programs.

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Ron Webb, FACHE

Vice President, Service Development

Ron understands of the issues that health care organizations face, with over 35 years experience in the health care field. He has been CEO of hospitals in Missouri, Oklahoma, South Carolina, Louisiana, New Mexico and Montana. In each of these, his leadership focused on engagement and improvement. He completed his undergraduate degree in Business Management with an emphasis in Personnel Management at Arkansas State University. He received both a Masters in Healthcare Administration and a Masters in Business Administration from the University of Missouri.

Ron has long held a passion for improving quality and the patient experience. He led St. Eugene Medical Center to become the first hospital in the state to receive the South Carolina Quality Award, based on the Malcolm Baldrige Quality Criteria.

With a strong commitment to his community, Ron has served on numerous boards including hospital associations in multiple states, Vice-Chair of the Governor’s Council on Workforce and Economic Development, Chair of the Oklahoma Healthcare Workforce Council, Chambers of Commerce, and numerous civic clubs. In addition, Ron is an Eagle Scout and has been involved in Scouting much of his life.

He has won several awards including Senior Executive Leadership Award from the American College of Healthcare Executives, and the Advocacy in Action Award from the American Hospital Association.

*FACHE (Fellow of the American College of Healthcare Executives)

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Joseph M. Tassee, FACHE

Executive Coach

Joe is currently consulting with Custom Learning Services, in assisting healthcare care providers with improving patient and client satisfaction, employee engagement, HCAHPS scores, and LEAN process improvement.
He is also the immediate past President of the Ambulatory Network for the St. John Providence Health System in southeast Michigan, a ministry of Ascension Health. He served previously as the president of 535–bed St. John Macomb-Oakland Hospital that was formed with the merger of two hospitals in Warren and Madison Heights, Michigan – a merger that he led as the hospital president.

Previously, he served as Chief Administrative Officer of Oakwood Hospital and Medical Center, a 615-bed community teaching hospital located in Dearborn, Michigan, and prior to that position, he was Sr. Associate Administrator of Clinical and Professional Services at the 615-bed University of Cincinnati Hospital.

Mr. Tasse received his bachelor’s degree in Finance from John Carroll University and his master’s degree in Business Administration from The Johnson School at Cornell University where he simultaneously completed the requirements for a certificate in Hospital and Health Services Administration from the Sloan Program in Health Administration. He also completed a management fellowship program at New York University on a grant from the Pew Charitable Trusts in conjunction with the National Association of Public Hospitals.

He is a Fellow in the American College of Healthcare Executives (ACHE), an international professional society of over 40,000 healthcare executives and is a past ACHE Regent for the state of Michigan, an elected position for which he served over one thousand ACHE members in Michigan on the national Council of Regents. His current involvement is in working with students and emerging healthcare leaders.

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Greg Efta

Implementation Specialist, Custom Learning Systems

For more than 25 years, Greg has been helping healthcare organizations address and overcome their most critical problems and barriers. From an inspirational keynote address to an educational seminar to a hands-on, skills-based workshop,
Greg can quickly and effectively connect with audiences and clients in any scenario. Mr. Efta is a nationally renowned speaker and his programs have gained him widespread recognition as a leader in healthcare consulting, research, and training.

Greg is the author of “There’s a Lot of ‘P’ in Healthcare” which is about discovering the Passion, Pride, Power, Patience, Purpose and Peace in healthcare. He is also the co-author of “Recruitment, Selection and Retention of Quality Staff”, which is a leading resource for long term care leadership. His passion and knowledge for healthcare spans a spectrum of topics and subject matter. His specific areas of expertise include the following: Employee Recruitment, Selection and Retention, Census Development/Marketing, Leadership Development, Team Building, and Safety on the Job.

Regardless of the topic or engagement a healthcare organization selects, Greg combines energy, knowledge, and humor to make the experience memorable. He always provides down-to-earth tips and techniques healthcare professionals can easily apply in their day-to-day work

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Michele Weston, CSP

Implementation Specialist, Custom Learning Systems

Michele is known as “The Attitude Adjuster” because she has written several books and training resources on the topic, including the best-selling book Attitude: The Choice is Yours and the award-winning training video Bad Apples: How to Deal with Difficult Attitudes.

Michele founded Inspiring Solutions in 1991 and is located in Des Moines, IA. Each year, she inspires the attitudes and actions of thousands of people throughout the United States with a variety of customized learning processes.

She is a sought-after speaker at numerous state and national professional organizations. She has provided leadership for the National Speakers Association and the American Society for Training & Development. As an organizational development specialist, she has the unique ability to challenge the minds and touch the hearts of people at any level within a company, from the board of directors to the front-line staff.

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Michael Bayer, MBA, CSP

Implementation Specialist, Custom Learning Systems

Michael, leads his clients through process changes that create results. Michael, dubbed “The Info-tainer” because of his high-energy style, which ranges from the inspirational to the irreverent.

Michael is the Vice President of Training and Educational Services at the Custom Learning Systems Winnipeg Canada office. He leads a team of dedicated consultants, referred to as “The Implementation People” who are dedicated in helping people and organizations change. In the last five years, Michael’s focus has been on healthcare.

His experience encompasses senior management and consulting positions in both public and private sector organizations including Human Resources Development Canada, NavCanada, and AT&T.

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Stephanie Staples, CSP

Implementation Specialist, Custom Learning Systems

Professional speaker, nurse and certified coach, Stephanie Staples is a woman on a mission - to reinspire, reenergize and reengage individuals to live their lives with full gusto! She does that by connecting with audiences internationally and inspiring them to create “something more.” Stephanie is frequently featured on radio, television and in print focusing on her unique vision that redefines the typical approach to wellness.

In nursing for 25 years she has served in both acute and chronic facilities and has worked in community health and in leadership roles. Stephanie has founded three businesses and is a multiple nominee for Winnipeg’s Woman Entrepreneur of the Year Award. She is the founder and owner of Your Life, Unlimited! She has blended her love of helping others with helping the nurses themselves and has developed the wildly successful ‘Life Support for Nurse’s Wellness Retreat,’ a unique, life-shifting professional development day that is changing healthcare, one nurse at a time.

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Tim Durkin, CSP

Implementation Specialist, Custom Learning Systems

Tim Durkin CSP, has been both a patient and a patient advocate. His personal experience, combined with a passion for helping people on both sides of the stethoscope, have made Tim one of the most sought after speakers in the healthcare industry. As one of America’s leading leadership experts, Tim has spoken more than 500 times in the last five years to audiences worldwide, showing healthcare organizations how to embrace change, develop leaders, improve patient outcomes, increase staff engagement and improve customer service.

While new legislation, value-based purchasing, declining reim­burse­ments, increasing paperwork, EMR implementation, and Meaningful Use may be day-to-day challenges of healthcare administrators, yet one aspect of the job trumps them all: people.

Employees, patients and patients’ family members often require more attention than any other part of a manager or administrator’s position. Healthcare may have its challenges; people shouldn’t be one of them.

Tim has worked for nearly 20 years teaching clinical and non-clinical staff how to better manage and lead their employees, patients and patients’ families. Through his unique, entertaining presentations, Tim shows audiences how to lead AND manage people both in and out of the office. Audience members love his high-energy style; Tim’s sharp insight and sense of humor keeps their attention as they learn how to implement best “people” practices and achieve better patient outcomes.

He is a ten term board member and current president of the National Speaker’s Association of North Texas. He has been a lecturer at Southern Methodist University Executive Education, and the Texas A&M Lowery School of Business.

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Donna Manring, DTR

Implementation Specialist, Custom Learning Systems

Donna’s positive attitude and winning style makes her a popular choice to inspire crowds at keynotes, educational seminars, corporations, business lectures, community events and more.
Donna uses proven systems that include humor and a positive approach. Her programs receive high evaluation comments and event coordinators love to work with her. She adds quality to any conference setting or training program. Evaluations of Donna by conference attendees include; “able to apply systems and strategies in their own facilities”, “result driven systems”, “able to create action plans”, “funny, inspiring, enthusiastic, great speaker”, and “effective and has a unique way of motivating people”.

She has over twenty years of experience training on culture change, leadership strategies and employee relationship building. Donna has a unique perspective on training that promotes participants to learn,
build their skills, create action plans and be able to walk away with tips and techniques that can be applied immediately. Having worked in the health care industry for many years allows Donna the advantage to understand the challenges and rewards working in health care.

Donna Manring is registered with the Academy of Nutrition & Dietetics and is Past President of the Wisconsin Academy of Nutrition & Dietetic Association. She is a member of the National Speakers Association. Donna inspires, motivates and transforms people into action!

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Jodi Walker, CSP

Implementation Specialist, Custom Learning Systems

Jodi Walker is an award winning speaker and consultant known for her high energy presentations. She was once described by an LA Times reporter as having “seemingly endless energy.” Her unique ability to help leaders and their teams find innovative ways to move “beyond business as usual” has helped audiences worldwide. Using proven tools to enhance communication, develop creativity and build on curiosity, audiences find new ways to innovate, lead and drive results.

As the founder and Chief Creative Catalyst of Success Alliances a training and development company, Jodi brings more than 20 years of successful business experience to the platform. She is the inventor of the Entrepreneurial Thinking® for Success System to help leaders build a culture of “personal ownership” for results. Through her research and interviews with entrepreneurs and market leaders Jodi brings real world examples that link to principles that can be applied to any industry.

Jodi has a Bachelor of Science degree in Public Relations with an emphasis in communication. She was involved in the Share A Kind Word project that earned her a commendation from Governor Gray Davis. Her background includes public relations executive, award winning sales leader and business owner. Jodi enjoys being able to bring creative ideas to life and practices it herself at every opportunity. One of her creative ideas prompted the U.S. Open Golf Tournament to select one of her products to be in their gift bags. But more importantly Jodi has mastered the art of “connecting the dots” to help her clients find opportunities where others are not looking.

The majority of Jodi’s clients are repeat and referral. One client brought her in to deliver over 100 presentations across the U.S. Jodi has worked with companies like Verizon, Ford Motor Company, Atlas Van Lines, Edwards Lifesciences, Veterans Health Administration, Association of periOperative Registered Nurses, Adventist Risk Management, Missouri Bankers Association, Southern California Leadership Network and many others.

 

 

 

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