Solutions
CLS Continuing Care presents a total performance improvement solution to ACO's, CCRC's, long-term care providers, and nursing homes.
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HealthCare Service Excellence Conference
Patient Experience Thought Leadership
Our 17th Annual Conference will be held at the Hilton Long Beach in Long Beach, CA on February 6, 7, and 8, 2017. The National Symposium for HCAHPS Sustainability is on Feb 6. Visit www.healthcareserviceexcellence.com for more details.
Solutions
Revenue Growth
We will show you how to increase your premium occupancy (revenue base in your organization), and work with you to enhance Medicare and Managed Care programs through a 12-week team-based process. Clint Maun, our lead consultant on this process… more
Operations Reviews
A comprehensive operations review will show you how to improve operational efficiency and profit from every aspect of your business. Through thorough reviews of staffing, cost containment, and revenue enhancement, and the assessment of key data, you'll get a Board-level opportunity-snapshot of… more
Service Excellence Process Improvement: Transformation to the Employer and Provider of Choice
We will show you how to transform your CCRC, long term care facility, or nursing home to become both the employer and the provider of choice. Your staff will find new levels of satisfaction in their work. Your residents and patients will enjoy new levels of sincere and energetic service. If you've been struggling with employee retention, service quality, or if you're ready to finally make the leap from good to great… more
1-800-667-7325